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Terms of Service

Our terms and conditions

Last updated: March 15, 2026

These Terms of Service ("Terms") govern your access to and use of the Aforo platform, APIs, documentation, and related services (collectively, the "Service") provided by Aforo, Inc. ("Aforo," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. Definitions

  • "Account" means the workspace and credentials you use to access the Service.
  • "Customer" or "you" means the individual or entity that has agreed to these Terms.
  • "Customer Data" means any data, content, or materials you submit to, transmit through, or store on the Service, including usage events, billing records, customer information, and configuration data.
  • "End Customer" means any third party that accesses your products or services and whose usage is metered, billed, or managed through the Aforo platform.
  • "Usage Event" means a discrete unit of activity (such as an API call, token consumption, data transfer, or compute cycle) ingested into the Aforo metering engine.
  • "Storefront" means the branded, customer-facing portal generated by Aforo through which your End Customers can view plans, usage, invoices, and manage their subscriptions.

2. Account Registration and Security

To use the Service, you must create an Account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must notify us immediately at security@aforo.ai if you suspect any unauthorized use of your Account.

Each Account operates within a tenant workspace. You may invite team members and assign roles (Owner, Admin, Viewer, Billing Admin, Developer) to control access. You are responsible for the actions of all users you authorize.

3. Use of the Service

3.1 Permitted Use

Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes, including:

  • Ingesting and metering usage events from your applications, APIs, AI models, and digital services
  • Configuring pricing models (flat-rate, per-unit, tiered, volume, usage pools, and custom models)
  • Generating invoices and managing billing cycles for your End Customers
  • Operating a branded Storefront for End Customer self-service
  • Integrating with third-party payment processors, gateways, and accounting systems
  • Accessing analytics, dashboards, and AI-powered cost intelligence features

3.2 Restrictions

You agree not to:

  • Use the Service to process, store, or transmit any data in violation of applicable law, including financial regulations, data protection laws, or export controls
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Attempt to gain unauthorized access to the Service, other accounts, or the underlying infrastructure
  • Use the Service to build a competing product or service, or benchmark the Service for competitive purposes without our prior written consent
  • Resell, sublicense, or redistribute the Service except as explicitly permitted by your subscription plan
  • Exceed the rate limits, API quotas, or usage thresholds defined in your subscription plan
  • Transmit malware, viruses, or any harmful code through the Service

4. Subscriptions, Billing, and Payment

4.1 Plans and Pricing

The Service is offered under various subscription plans (e.g., Free, Pro, Enterprise) as described on our pricing page. Each plan defines feature access, usage limits, support levels, and pricing. We reserve the right to modify plan features and pricing with 30 days' prior notice.

4.2 Billing

Fees are billed in advance on a monthly or annual basis depending on your plan. Usage-based charges (if applicable) are calculated at the end of each billing period based on actual usage and billed in arrears. All fees are quoted in U.S. dollars unless otherwise agreed.

4.3 Payment

Payment is processed through our third-party payment processor (currently Stripe). You authorize us to charge your designated payment method for all applicable fees. If payment fails, we may suspend access to the Service after providing reasonable notice and an opportunity to cure.

4.4 Taxes

All fees are exclusive of taxes. You are responsible for all applicable taxes, duties, and levies imposed by taxing authorities in connection with your use of the Service, excluding taxes based on Aforo's net income.

4.5 Refunds

Prepaid fees are non-refundable except as required by applicable law or as expressly stated in an Enterprise agreement. If we materially reduce the functionality of your plan during a prepaid term, you may request a pro-rata refund for the remaining unused period.

5. Customer Data

5.1 Ownership

You retain all rights, title, and interest in your Customer Data. We do not claim ownership of any data you submit to the Service.

5.2 License to Aforo

You grant us a limited, non-exclusive license to use, process, store, and transmit your Customer Data solely to provide, maintain, and improve the Service. This includes processing usage events for metering, generating invoices, and powering analytics dashboards.

5.3 Data Processing

We process Customer Data in accordance with our Privacy Policy and any applicable Data Processing Agreement (DPA). For Enterprise customers, a DPA is available upon request that covers GDPR, CCPA, and other data protection requirements.

5.4 Data Retention and Deletion

Upon termination of your Account, we will retain your Customer Data for 30 days to allow for export. After this period, Customer Data will be permanently deleted from our systems, except where retention is required by law or for legitimate business purposes (e.g., audit logs, billing records).

5.5 Financial Data

The Service processes billing and payment-related information on your behalf. You are responsible for ensuring that your use of the Service complies with applicable financial regulations, PCI DSS requirements (where applicable), and any industry-specific compliance obligations. Aforo does not directly handle credit card numbers or banking credentials — payment processing is delegated to PCI-compliant third-party processors.

6. Integrations and Third-Party Services

The Service integrates with third-party services including payment processors (Stripe, Adyen, Razorpay), cloud providers (AWS, Google Cloud, Azure), API gateways (Kong, MuleSoft), and accounting systems (QuickBooks, Xero, NetSuite). Your use of these integrations is subject to the respective third party's terms and conditions. We are not responsible for the availability, accuracy, or conduct of any third-party service.

7. Service Levels and Availability

7.1 Uptime

We use commercially reasonable efforts to maintain Service availability of 99.9% measured monthly, excluding scheduled maintenance windows. Enterprise customers may be eligible for a Service Level Agreement (SLA) with specific uptime commitments and service credits.

7.2 Metering Guarantees

Our metering engine is designed to process usage events with sub-10ms P99 latency and at-least-once delivery semantics. Events that cannot be processed are routed to a dead-letter queue for retry. While we strive for accuracy, we do not guarantee that every usage event will be captured in all failure scenarios.

7.3 Scheduled Maintenance

We will provide at least 48 hours' notice for scheduled maintenance that may affect Service availability, except in emergencies requiring immediate action.

8. Intellectual Property

The Service, including all software, algorithms, interfaces, APIs, documentation, trademarks, and underlying technology, is owned by Aforo and protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited use rights expressly stated herein.

You may use Aforo's name and logo solely to identify your use of the Service, subject to our brand guidelines. Any other use requires our prior written consent.

9. Confidentiality

Each party agrees to hold the other party's Confidential Information in strict confidence and not to disclose it to third parties except as necessary to perform obligations under these Terms. Confidential Information includes, but is not limited to, pricing terms, technical specifications, business strategies, customer lists, and any non-public information designated as confidential. This obligation survives termination for three (3) years.

10. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ALL DEFECTS WILL BE CORRECTED. YOUR USE OF THE SERVICE FOR BILLING AND PAYMENT OPERATIONS IS AT YOUR OWN RISK.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL AFORO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

AFORO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO AFORO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

12. Indemnification

You agree to indemnify, defend, and hold harmless Aforo and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any dispute between you and your End Customers regarding billing, pricing, or payment.

13. Term and Termination

13.1 Term

These Terms commence when you create an Account and continue until terminated. Paid subscriptions renew automatically unless cancelled before the renewal date.

13.2 Termination by You

You may terminate your Account at any time through the Account settings. Termination of a paid plan before the end of a billing period does not entitle you to a refund for the remaining period unless otherwise specified in your plan terms.

13.3 Termination by Aforo

We may suspend or terminate your access to the Service if: (a) you breach these Terms; (b) your use poses a security risk to the Service or other users; (c) your Account is overdue for more than 30 days; or (d) required by law. We will provide reasonable notice before termination except where immediate action is necessary.

13.4 Effect of Termination

Upon termination: (a) your right to use the Service immediately ceases; (b) you must pay all outstanding fees; (c) you may export your Customer Data within 30 days; (d) provisions that by their nature should survive termination will survive, including Sections 5.1 (Ownership), 9 (Confidentiality), 10 (Warranty Disclaimer), 11 (Limitation of Liability), and 12 (Indemnification).

14. Compliance

You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations, including but not limited to:

  • Data protection laws (GDPR, CCPA, and equivalent local regulations)
  • Financial services regulations applicable to billing and payment processing
  • Anti-money laundering (AML) requirements
  • Export control and sanctions laws
  • Tax reporting obligations in your jurisdiction

15. Dispute Resolution

Any dispute arising out of or relating to these Terms shall first be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days, it shall be submitted to binding arbitration under the rules of the American Arbitration Association in the State of Delaware. Each party shall bear its own costs, and the arbitrator's decision shall be final and binding.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. You consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

17. Modifications

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and terminate your Account.

18. General

  • Entire Agreement. These Terms, together with the Privacy Policy and any applicable DPA or Enterprise agreement, constitute the entire agreement between you and Aforo.
  • Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions shall continue in full force and effect.
  • Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.
  • Force Majeure. Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, pandemics, or infrastructure failures.

19. Contact

If you have questions about these Terms, please contact us at:

Aforo, Inc.
Email: legal@aforo.ai
Website: https://aforo.ai